Specifications for Models
You can send models or Poly Vinyl impressions of the patient’s teeth. The models do not need to be mounted on an articulator. It is very important that the models are accurate and without air bubbles. If they are not accurate, it will be more difficult and time-consuming to seat the appliance. There is a space on the lab slip to write special instructions if needed.
*Important: A 60% protrusive bite registration is required for TAP 3 and is preferred for dreamTAP. No bite registration is required for flexTAP.
Shipping Method
Airway Labs provides pre-paid FedEx shipping labels. Please take the package to a FedEx store or to a FedEx drop-off box or call 1-800-463-3339 to schedule a pickup (additional charges may apply).
You may also contact our office and a label will be faxed or emailed to you.
Our Address
If you do not wish to use our pre-paid FedEx label, please send the case to the following address:
Airway Labs
4300 Alpha Rd., Suite 115
Farmers Branch, Texas 75244
Creating Your Account
When you complete an Airway Labs prescription form and send it with the patient’s models or Poly Vinyl impressions, we will call to inform you that we have received your case and obtain your contact information to create an account for you.
We require credit card payment for the initial case, then every case afterwards will be billed NET30.
Your account number will appear on your invoice. When we return the appliance to you, we will include our lab slips for future cases or returns.
FAQs
What is the Lab Turn-Around Time?
For dreamTAP, TAP 3 and original flexTAP cases, there is a five-business day lab turn around once we receive the models. An additional 3 business days are added if digitally printed models are required.
Nylon flexTAP turnaround is 12 business days upon receipt of digital scans. We are only accepting digital scans at this time for Nylon flexTAP cases.
Shipping
The appliance is shipped back to you via FedEx Ground shipping. You can also choose to have the case “rushed” for an additional $160. In the case of a rush, your appliance will ship FedEx Overnight 24 hours from the time the lab receives your case.
Will the Models Be Returned?
Yes. Please be aware that damage may occur during fabrication but every effort is made to preserve the casts’ originality. If you would like a set of intact models, please note for the models to be duplicated on the lab slip.
When is Payment Due?
An invoice is mailed out upon completion of the case. You may send in your payment, with a copy of the invoice. Payment is due 30 days from the invoice date. If you are on EDOC (Preferred method), you will receive an email to the requested email address with a secure link to pay the invoice. You can also pay by statement at the end of month, which is emailed out.
When Should I Schedule the Patient to Deliver the Appliance?
We recommend scheduling your patient at least 2.5 to 3 weeks from the outbound shipping date. This allows time for the appliance to arrive at Airway Labs, the five-day in-lab fabrication time period, and FedEx Ground shipping to and from your office.