Starting Your Case
At Airway Labs, our top priority is to provide the highest quality appliances and services. Together, we can help provide your patients the best care possible.
When you are ready to order your first case, follow our simple process to get started.
OR submit your patient’s digital scans online!
If you are submitting a TRIOS 3 shape, Medit, or CS Connect-Carestream scan, email the scans to firstname.lastname@example.org.
Shipping Your Models
You can send models or Poly Vinyl impressions of the patient’s teeth. The models do not need to be mounted on an articulator. It is very important that the models are accurate and without air bubbles. If they are not accurate, it will be more difficult and time-consuming to seat the appliance. There is a space on the lab slip to write special instructions if needed.
*Important: A 60% protrusive bite registration is required for TAP 3 and is preferred for dreamTAP. No bite registration is required for flexTAP.
If you do not wish to use our pre-paid UPS label, please send the case to the following address:
4300 Alpha Rd., Suite 115
Farmers Branch, Texas 75244
Creating Your Account
When you complete an Airway Labs prescription form and send it with the patient’s models or Poly Vinyl impressions, we will call to inform you that we have received your case and obtain your contact information to create an account for you.
Your account number will appear on your invoice. When we return the appliance to you, we will include our lab slips and a UPS label (for future cases or returns).
What is the Lab Turn-Around Time?
Once we receive the models from you, there is a five-business day lab turn-around. The appliance is shipped back to you via UPS Ground shipping. You can also choose to have the case “rushed” for an additional $100. In the case of a rush, your appliance will ship UPS Overnight 24 hours from the time the lab receives your case.
Will the Models Be Returned?
Yes. Please be aware that damage may occur during fabrication but every effort is made to preserve the casts’ originality. If you would like a set of intact models, please note for the models to be duplicated on the lab slip.
When is Payment Due?
An invoice is mailed shortly after you have received the case. You may pay from this invoice or monthly statement upon receipt. Payment is due 30 days from the invoice date.
When Should I Schedule the Patient to Deliver the Appliance?
We recommend scheduling your patient at least 2.5 to 3 weeks from the outbound shipping date. This allows time for the appliance to arrive at Airway Labs, the five-day in-lab fabrication time period, and UPS Ground shipping to and from your office.