Send a Case

Send your case your way

At Airway Labs, our top priority is to provide the highest quality appliances and services. Together, we can help provide your patients the best care possible.

When you are ready to order your first case, you can send us a digital impression or ship your models using our prepaid shipping labels.

Submit a Digital Case

Complete our Digital Impressions Lab Slip and upload your patient’s STL files.

Send a Conventional Case

Ship your case to our lab for free.

Creating Your Account

When you complete an Airway Labs prescription form and send it with the patient’s models or Poly Vinyl impressions, we will call to inform you that we have received your case and obtain your contact information to create an account for you.

We require credit card payment for the initial case, then every case afterwards will be billed NET30.

Your account number will appear on your invoice. When we return the appliance to you, we will include our lab slips for future cases or returns.

FAQs

What is the Lab Turn-Around Time?

Once we receive the models from you, there is a five-business day lab turn-around. The appliance is shipped back to you via FedEx Ground shipping. You can also choose to have the case “rushed” for an additional $150. In the case of a rush, your appliance will ship FedEx Overnight 24 hours from the time the lab receives your case.

Will the Models Be Returned?

Yes. Please be aware that damage may occur during fabrication but every effort is made to preserve the casts’ originality. If you would like a set of intact models, please note for the models to be duplicated on the lab slip.

When is Payment Due?

An invoice is mailed shortly after you have received the case. You may pay from this invoice or monthly statement upon receipt. Payment is due 30 days from the invoice date.

When Should I Schedule the Patient to Deliver the Appliance?

We recommend scheduling your patient at least 2.5 to 3 weeks from the outbound shipping date. This allows time for the appliance to arrive at Airway Labs, the five-day in-lab fabrication time period, and FedEx Ground shipping to and from your office.